This policy sets out the rules for using KLOXA services. It is part of the Terms of Use, and applies to every user - business owners, users acting on their behalf, their customers and visitors. A violation of it is a violation of the Terms of Use.

Which services and addresses this document covers

The KLOXA website - kloxa.io
The management system - workspace.kloxa.io
The KLOXA mobile app
The public pages - kloxa.one: forms, documents, business pages and contact forms
The mailboxes and document intake addresses - kloxa.co.il
Any other address under the KLOXA domains (kloxa.io, kloxa.one, kloxa.co.il)
Messages and notices sent in the name of KLOXA or through it by email, SMS and WhatsApp

The services are operated by KLOXA Ltd., Company No. 517336467 (hereinafter: "KLOXA" or "we"). The same text applies to all the services, and no other text prevails over it.

Lawful use only

You may not use the services contrary to law, or to harm the rights of any other person or entity.
You may not use the services for fraud, money laundering, terror financing, illegal gambling or any other criminal activity.
You may not impersonate a person, business or other entity, or present a false representation regarding your identity or your connection to a business.
You may not use the services for harassment, threats, defamation or invasion of privacy.

Content entered and sent

The user is solely responsible for content that they enter, upload or send through the services. The following are prohibited:

Content that infringes copyright, trade marks or other intellectual property.
Pornographic, violent, inciting or racist content, or content that offends human dignity.
False or misleading content, including a document or invoice that does not reflect a real transaction.
Personal information about another person without a legal basis, without the required notice or without their consent where it is required.
Malicious code, viruses, intentionally corrupted files or misleading links.

We may remove or block content that violates this policy, with notice or immediately in serious cases.

Security and system integrity

You may not attempt to break into, hack, scan or test for vulnerabilities in the services, even "for testing purposes", without prior written approval.
You may not bypass security mechanisms, authentication, permissions, encryption or rate limits.
You may not access or attempt to access the information of another business or another user.
You may not intentionally overload the services, carry out a denial-of-service attack or disrupt their operation.
Found a vulnerability? Report it to us immediately and confidentially, and do not exploit it or publish it.

Automated tools and artificial intelligence

You may not run scripts, bots, crawlers, artificial intelligence agents or any other automated tool to collect, scrape, copy, systematically record or analyze the system, its interfaces, its features or the data in it, without prior written approval.
You may not use the system, the content in it or its outputs to train, fine-tune or feed artificial intelligence models.
Access through an interface (API) is permitted only within permissions and keys that were officially allocated, and subject to the limits set for them.
You may use artificial intelligence tools for day-to-day work in the account, as long as this does not involve any of the prohibited actions.

Reverse engineering and copyright

You may not reverse engineer the system: disassemble, decompile, decipher or analyze the code, the traffic, the interfaces or the data structures, or attempt to discover the source code, the logic or the internal structure.
You may not copy, duplicate, imitate or create a derivative work from the design, the interfaces, the order of the screens, the processes, the texts or the logic of the system.
You may not remove or conceal any marking of copyright, trade marks or proprietary notices.
All rights in the system are reserved to KLOXA, as detailed in the section "Intellectual property and copyright" in the Terms of Use.

Competitive use

You may not use the services to develop, operate, imitate or promote a competing product or service.
You may not collect information about our services, prices, features or customers for the purpose of competition.
You may not use data obtained through the services for business competition against KLOXA or its customers.
A competitor, or anyone acting on its behalf, may not open an account without prior written approval, and you may not disclose non-public information about the services to another, as detailed in the "Confidentiality" section of the Terms of Use.

Messages, mailings and outreach to customers

You may not send through the services any advertisement (by email, SMS, WhatsApp or in any other way) without the recipient's prior explicit consent, as required by Section 30A of the Communications Law (Telecommunications and Broadcasting), 5742-1982.
Every marketing message must identify the sender and include a simple way to unsubscribe, and an unsubscribe request will be honored immediately.
You may not send messages in unusual volumes, messages to lists that were purchased or collected without consent, or messages intended to mislead.
Customer details may be used only for the purpose for which they were given, and in accordance with the consent given.
The business is the sender of the messages to its customers, and is responsible for their content and legality.

Account management

Sign-in details are personal. You may not share them with anyone who is not authorized, and every user must have their own user account.
You may not open multiple accounts to bypass limits or a block.
You must keep a strong password and change it immediately if you suspect a breach.
You must report to us immediately any unauthorized use of the account.

Reporting a violation

Came across a violation of this policy, offensive content sent through KLOXA or a security vulnerability? Report it to us: [email protected]. We will examine every report and act according to the seriousness of the case.

What happens on a violation

At our discretion and according to the seriousness of the case, we may:

Warn and ask for correction.
Remove or block content or messages.
Temporarily limit certain actions in the account.
Suspend the account, or close it permanently without a refund.
Take legal action, including claiming compensation for the damages and seeking an injunction.
Report to law enforcement authorities when an offense is suspected.

Taking one step does not detract from our right to take another step.

Changes to this policy

This policy may be updated, like the Terms of Use. The binding text is the text published on this page, with the version number and update date at its bottom.

Contact us

For questions about this policy: [email protected]

KLOXA Ltd. · Company No. 517336467